Last revised: 06/2026

Welcome to Serenipex (the "Website"). This Privacy Policy outlines how Serenipex Limited, located at Kykkou 2, 2062 Nicosia, Cyprus ("we", "our", or "us"), collects, uses, protects, and shares your personal information. We are committed to maintaining your privacy and protecting your Personal Data—defined as any information that directly identifies you, or data related to your Website activity that could be connected to your identity.

By accessing or using our Website, you agree to the practices described below. Please read this Policy carefully before submitting any Personal Data. You are not required to share your personal information with us, but certain services or features may be limited if you choose not to.

Use of Cookies

Cookies are small data files stored by your browser on your device. These help us enhance your experience by remembering your settings, enabling certain features, and improving navigation and performance on our Website.

You have the ability to manage or delete cookies via your browser settings. However, turning off cookies may affect how well parts of the Website function.

Additionally, third-party service providers may place their own cookies on our Website. In those cases, their respective privacy and cookie policies will apply.

What We Collect

We gather both data you provide directly and information automatically captured during your interaction with the Website. This includes: email address; phone number; voluntarily entered information; IP address and access timestamps; technical device data; dates of account creation or deletion; URLs that led you to our Website.

Some of this data may be collected through third-party plugins or extensions embedded in our Website. These may include location or contact details. We recommend reviewing the privacy practices of those third parties.

We do not knowingly collect sensitive categories of personal data.

Please ensure that the information you provide remains accurate. Let us know if your details change during our retention period.

How We Use Your Data

The Personal Data we gather allows us to provide, improve, and personalize your experience on our Website. We may use your data for the following purposes (All usage of your information aligns with this Privacy Policy.):

• Email – to send updates, service information, or offers that may interest you;
• Phone – to communicate service notifications or marketing from us and affiliated companies;
• User-submitted content – to support account creation and payment processing;
• Technical and behavioral data – for analytics, localization, and user experience optimization.

Third-Party Links

This Website may contain links to external websites. We do not control the privacy practices of those third parties and encourage you to review their policies before sharing any personal data on external platforms.

Retention & Security of Personal Data

We apply a range of physical, administrative, and technical safeguards to prevent unauthorized access to your Personal Data. These include encryption, access restrictions, and firewalls.

Your Personal Data will be retained only as long as necessary for the purposes stated in this Policy or to meet legal obligations. After this period, data is securely removed or anonymized.

We have procedures in place to detect and respond to suspected data breaches. If required, we will notify affected individuals and applicable authorities in accordance with the General Data Protection Regulation (GDPR).

Transfers of Data Internationally

Your Personal Data may be transferred to or stored in countries outside of the European Economic Area (EEA), including locations that may not provide the same level of data protection.

By sharing your information with us, you consent to such international transfers, including to Serenipex Limited affiliates, business partners, and sponsors. We ensure all transfers comply with applicable laws and are conducted under safeguards consistent with this Privacy Policy.

Your Rights Under the Law

You may exercise the following rights under applicable data protection laws, including the GDPR (If you wish to exercise any of your rights, please contact us at support@help-serenipex.com. Note that GDPR rights are enforced through Cyprus Law 125(I)/2018.):

• (i) Access – obtain a copy of your Personal Data we hold;
• (ii) Correction – request updates to incorrect or incomplete data;
• (iii) Erasure – request deletion of your Personal Data;
• (iv) Restriction – limit how your data is processed;
• (v) Portability – receive your data in a transferable format;
• (vi) Objection – oppose certain types of processing, such as marketing.

Disclaimer

Serenipex Limited disclaims responsibility for any losses, costs, reputational harm, or other damages resulting from your decision to provide Personal Data. This disclaimer does not override consumer rights in jurisdictions where such disclaimers are restricted by law.

Modifications to This Policy

We reserve the right to amend this Privacy Policy at any time by publishing an updated version on the Website. Substantial changes will be noted with a revised date at the top of the page and will take immediate effect. Continued use of the Website constitutes your acceptance of these modifications.

Contacting Us

If you have any questions, concerns, or requests related to your Personal Data—including access, correction, or deletion—please direct them to our data protection officer at support@help-serenipex.com.

While we do not commit to a fixed timeline, we will make a reasonable effort to respond within five (5) business days.